Hey, online expert, how much do you know about…

… customer conversations online.

We are having a pop quiz in the office, want to join in? (based on stats from The Conversation Index of Q2 2011)

1. What country beginning with the letter M had the highest proportion of positive things to say in online products reviews?

ɐʌoploɯ

2. The neighbouring country to the answer above, had the least positive things to say.  What country was this?

ǝuıɐɹʞn

3. Nearly a third of all reviews collected on Facebook were submitted on what day of the week?

ʎɐpıɹɟ

4. The most Facebook activity generally happens on which day of the week?

ʎɐpsәupәʍ

5. Do men or women dominate social networks?

uǝɯoʍ

6. Who writes the more positive product reviews online men or women?

uǝɯoʍ

7. Is most UGC produced by a) 16-24 yr olds, b) 25-34 yr olds c) 35 – 44 yr olds d) 45 – 54 yr olds e) 55+ yr olds

ɹnoɟ ʎʇɹıɥʇ oʇ ǝʌıɟ ʎʇuǝʍʇ

8. What month sees the biggest surge in customer service complaints within online reviews?

ʎɹɐnɹqǝɟ

9. 1 in 5 reviews in Q2 contained what 4 letter word?

ǝʌol

 

If you got 9 out of 9, then you have either got the report in front of you, or you are a data analyst, or you deserve a round of applause for your Rain Man skills

 

 

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